One support centre for every DataCrud product
TilesPad, Posify24, RecoCRM and AffiliatePartner all resolve here. Open a ticket from inside your product, or reach us directly — same team, same queue, in Bengali and English.
Already using a DataCrud product? Click Support inside it and you arrive here signed in — no extra password.
- 4
- Products covered
- 6+
- Industry verticals
- 24/7
- Local support
- 2
- Languages: বাংলা & English
Everything DataCrud builds, supported in one place
You do not need to remember which team owns which product. Every ticket lands in the same queue and is routed to the specialists who built it.
TilesPad
Cloud ERP for tiles showrooms, distributors and retailers — inventory, sales, purchasing and multi-branch accounting.
Visit TilesPadPPosify24
POS and ERP hybrid for retail, restaurant, pharmacy, construction, e-commerce and service businesses.
Visit Posify24RRecoCRM
Multi-tenant CRM that adapts to your vertical — clinics, recovery centres, cooperatives, law firms and real estate.
Visit RecoCRMAAffiliatePartner
The partner portal for DataCrud affiliates — referrals, commissions and payout questions.
Visit AffiliatePartnerReach us the way that suits you
Every channel below opens a real ticket that a named agent owns until it is resolved.
From inside your product
The fastest route. Click Support in TilesPad, Posify24, RecoCRM or AffiliatePartner and you are signed in here automatically, with your account and tenant already attached to the ticket.
Email us
Write to us and we open a ticket for you. Replies thread onto the same ticket, so nothing gets lost.
support@datacrud.comPrefer chat? Message our support line and an agent will pick it up during working hours.
Message us on WhatsAppNo account yet
Use the support form on any DataCrud marketing site. Give us an email address and we will send you a tracking link for the ticket.
What happens after you write in
- 1
You open a ticket
From your product, by email, or over WhatsApp. We capture the product, tenant and priority automatically where we can.
- 2
We route and own it
An agent who knows that product is assigned as the primary owner. You always know who is handling your issue.
- 3
You track it to close
Follow the thread, attach files, reply, and reopen it later if the problem returns. Status moves Open → In Progress → Resolved.
Built for how businesses here actually work
Local team, local hours
Support in Bengali and English from people who understand Bangladeshi business workflows, taxation and operations.
One thread per problem
Attachments, replies and status all live on one ticket — no chasing across inboxes or chat groups.
Your data stays yours
Multi-tenant isolation and automated backups. Tickets are visible only to you and the agents assigned to them.
Stuck on something? Let us take it from here.
Tell us what is happening and we will get an agent on it.